Operations notes
Practical guides for people who run buildings, hotels and frontline teams: checklists, templates and plain explanations.
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Photo proof of work: when and how to use it
When to require a photo at task completion, what a useful proof photo shows, and how to keep photo proof from becoming a box-ticking exercise.
· Task management -
How to cut guest request response time
Practical steps to respond to hotel guest requests faster, from capture and routing to escalation, measured with first response and completion times.
· Hotel operations -
SLA and escalation rules for operations teams
How to set response and resolution targets by priority, who gets escalated to and when, with an example SLA matrix you can adapt for your own team.
· Task management -
Tenant maintenance requests, no call center
How to take, route and close tenant and resident maintenance requests without a call center, using a simple intake, triage rules and clear ownership.
· Building management -
Why WhatsApp groups fail as a work tool
Chat groups are great for talking and poor for running work. Here is where they break for operations teams and how to move off them without losing speed.
· Task management -
CMMS vs CAFM vs BMS, explained
What a CMMS, a CAFM system and a BMS each do, where they overlap, and how to decide which one your building or portfolio actually needs.
· Building management -
Hotel maintenance log: template and how to run it
A field-by-field hotel maintenance log template, plus the daily routine that keeps it accurate and useful for the chief engineer and front office.
· Hotel operations -
PM schedule template for residential towers
A practical monthly, quarterly and annual preventive maintenance table for a residential tower, from lifts and fire systems to roofs and drains.
· Building management -
Task management for frontline teams
How to run task management for housekeepers, engineers and porters who work on their feet, not at desks, with rules that survive a busy shift.
· Task management
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